Refund policy

Returns & Refunds Policy

At What’s Cosio, we carefully curate each gift box to create a delightful and surprising experience. Because the items in our boxes rotate regularly, we cannot accept returns or exchanges based on personal preference. Every box is a surprise, so exact contents may vary.

Damaged or Missing Items

If your gift box arrives damaged or an item is missing, please contact us within 7 days of receiving your order.

• Email: support@whatscosio.com

• Include your order number and a photo of the damaged or missing item.

We will replace the item or provide a refund at our discretion, ensuring you still have a wonderful experience.

Store Credit Option

For other issues not related to damage or missing items, we may offer store credit at our discretion. Store credit can be applied toward any future What’s Cosio purchase.

Why This Policy Exists

Our goal is to create joy and surprise with every gift box. By clearly defining our policy, we can continue to deliver high-quality curated boxes while making sure that customers who experience genuine issues are fully supported.